Although chat is inherently social, the enterprise chat solution drives informational transactions between users and an increased uptake of social features will dilute its effectivity. These are examples of social features and aren’t aimed at enhancing user productivity. More recent solutions that have emerged in the unified communications market borrow “nice-to-have” features from existing consumer solutions, think features such as avatars and animojis.
On the other end of the scale, some features also serve as a distraction to users. Not all features are equal in terms of productivity, the examples highlighted above are perhaps the more significant productivity features that have been introduced. The challenge moving forward is identifying the productivity benefits provided by newer features and determining their value over time. Although these features have since matured, they have remained as part of the core offering by demonstrating their business value over time. Whereas voice calling creates a responsive feedback loop between participants allowing for more effective real-time collaboration between participants. In allowing users to observe the conversation history of a chatroom between sessions means important discussions aren’t lost. Features such as Persistent Chat have proven to be highly valuable for organisational productivity. In the context of unified communications there are a several features Skype for Business (or Lync) has developed and introduced that improve productivity. Chat, or rather Instant Messaging is the basic functionality but what can be added to help users dissect and interpret information faster?Ĭhat is all about informational transactions, features that facilitate these transactions contribute directly to productivity whilst others can be a distraction to the user.
Enhancing productivityīeyond the guiding principle outlined above there needs to be a focus on selecting the solution that enhances productivity the most. Collaboration is facilitated by interpersonal communication, when it comes to choosing the right Skype for Business web client, this should be the guiding principle. For this to happen, selecting a modern enterprise chat application takes a front row seat in priority for the digital workplace. Within the digital workplace colleagues need to connect with each other digitally to collaborate and promote a sense of teamwork.
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